Frequently Asked Questions (FAQ)
General & Wholesale
Q1: Who can purchase from Veloce Supply Chain Sdn. Bhd.?
A: We primarily cater to business owners (B2B), including cafes, bakeries, boba chains, restaurants, hotels, and event organizers. However, we also support home-based bakers and startup concepts looking for reliable supplies.
Custom Formulation & OEM Services:
We also provide our clients with customized ingredient products tailored to personalized flavor profiles and distinct functional needs to help set your brand apart.
Q2: Do you offer product samples?
A: Yes! We offer product samples across our full range, including:
Beverage Bases: Coffee, tea, and specialty concentrates
Formulations: Liquid or powder ingredients
Custom Solutions: Tailored flavor profiles and functional blends
Reach out to our sales team to request samples for your business testing.
Q3: What are your Minimum Order Quantities (MOQ)?
A: MOQs vary depending on the product type:
Standard Ready-Stock Ingredients & Tools: Low MOQ (often available by single carton or pack).
Custom Packaging: Varies by packaging type (e.g., custom cups vs. printed bags).
Custom Mascot Products & Blind Boxes: Varies based on mold complexity and production run. Contact us for precise MOQ details!
Custom Packaging & Merchandise
Q4: Can you help us design our custom mascot or blind box?
A: Yes! We make the process completely hassle-free for you:
No design? No problem: We can generate the design/model for you using AI.
Have artwork/files? Even better: We can work directly with your existing source files or 3-view drawings (front, side, and back).
From just a simple concept, we can produce a 3D figurine prototype with ~90% accuracy.
Q5: What is the lead time for custom packaging and merchandise production?
A: Lead times typically range from:
Custom Printed Cups/Packaging: 2 – 4 weeks after design approval.
Custom Mascot Blind Boxes & Keychains: 4 – 6 weeks (inclusive of sampling, molding, and bulk production).