1. INTRODUCTION

Welcome to Veloce Supply Chain Sdn. Bhd. We respect your privacy and are committed to protecting the personal data of our retail customers (B2C), business clients (B2B), and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register an account, or purchase our F&B ingredients, tools, and equipment.

2. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when placing an order, registering an account, or communicating with us.

A. Personal & Business Information

B2C Customers: Name, email address, phone number, delivery address, billing address, and payment information.
B2B Clients: Contact person’s name, business name, company registration number, tax ID, business email, business phone number, business delivery address, and invoicing or credit details.

B. Transaction & Order Data

Details of products purchased (including ingredients, machinery, and tools), order history, delivery notes, and customer support communications.

C. Technical & Usage Data

IP address, browser type, device information, operating system, pages viewed, and referral URLs, collected automatically when you visit our website through cookies and other tracking technologies.

3. HOW WE USE YOUR INFORMATION

We use your information for the following business purposes:

Order Processing & Fulfillment: To process transactions, pack orders, and deliver F&B ingredients, tools, and equipment to your specified address.
Account Management: To manage B2C and B2B customer accounts, verify wholesale pricing tiers, and process credit term applications.
Customer Support: To respond to inquiries, handle equipment warranty claims, and manage return and refund requests.
Business Operations & Delivery: To coordinate with logistics providers and temperature-controlled freight services for perishable goods.
Marketing & Communications: To send updates, promotional offers, product catalogs, and restock alerts. You may opt out of marketing communications at any time.
Legal Compliance & Security: To prevent fraud, verify payments, and comply with applicable legal and tax obligations.

4. SHARING & DISCLOSURE OF INFORMATION

We do not sell or rent your personal data to third parties. We may share your information with trusted third parties only as necessary to provide our services:

Logistics & Delivery Partners: Third-party couriers, cold-chain transport services, and freight handlers to deliver your orders.
Payment Processors: Secure payment gateways and financial institutions to process credit card, online banking, or invoice payments.
Service Providers: IT support, website hosting providers, cloud storage providers, and email distribution services.
Legal Requirements: When required by law, court order, or governmental authorities, or when necessary to enforce our Terms of Service or protect our legal rights.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand customer preferences. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly as a result.

6. DATA SECURITY

We implement appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to meet applicable legal, accounting, tax, and reporting requirements.

8. YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request the correction of inaccurate or incomplete information.
Deletion: The right to request the deletion of your personal data, subject to applicable legal or contractual retention requirements.
Opt-Out: The right to unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the contact details provided below.

9. THIRD-PARTY LINKS

Our website may contain links to external websites, such as equipment manufacturers and payment providers. We are not responsible for the privacy practices, policies, or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page along with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed of any updates.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Company Name: Veloce Supply Chain Sdn. Bhd.
Support Email: support@velocesc.com
Phone: [Insert Phone Number]
Address: B-G-11, Block B, No. 2, Jalan PJU 1A/41B, Pusat Dagang NZX, 47301 Petaling Jaya, Selangor, Malaysia.